Find us at Castle Town, Near Woolies
Terms and Conditions
What this Agreement Covers
This Agreement governs your use of the Site and the Monstees Custom Printing service (the “Service”). The Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honour societies and other collegiate groups (collectively, “Institutions”); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organizations, to design and purchase custom merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.
Intellectual Property Rights of Monstees Custom Printing and Third Parties
Monstees Custom Printing is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the Monstees Custom Printing Site (collectively the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Monstees Custom Printing.
Monstees Custom Printing is the owner of the Monstees Custom Printing trademark; other trademarks made available through this Site, including logos, slogans, colour schemes and design trademarks, are licensed for use by Monstees Custom Printing from Institutions and other third parties (the “Licensed Marks”). By using the Monstees Custom Printing Site, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. Monstees Custom Printing will notify you of such terms if your usage is in violation of such terms.
Additionally, Monstees Custom Printing has the sole discretion to reject any order that it considers libellous, defamatory, obscene, profane (according to standards established by Australian law), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Monstees Custom Printing production.
You agree to not use Monstees Custom Printing’s Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
Payment Policies
All pricing on monstees.com.au is in Australian Dollars ($AUD) and are inclusive of 10% GST (unless otherwise noted).
Monstees Custom Printing accepts online payment via credit card or debit card. All payments sent electronically shall be securely transmitted using Secure Socket Layer (“SSL”) technology.
Monstees Custom Printing may also accept payment via check or purchase order. Qualified Institutions (such as Purchasing Offices) wishing to establish group accounts and utilize purchase orders may set up special payment options by contacting Monstees Custom Printing.
Monstees Custom Printing will begin processing orders immediately upon verification that payment has been received.
Shipment/Delivery Times
Monstees Custom Printing’s orders are generally delivered within 5-15 business days, depending on the Shipping Method chosen. Please see our Shipping Page for the available shipping methods and times.
The delivery times noted are only an average estimation, and some delivery can take longer, or alternatively be delivered much quicker. All delivery estimates given at the time of placing and confirming the order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.
Customers who are concerned about meeting deadlines should contact us. Rush orders (subject to availability) are available for a 25% rush charge. Rush orders are delivered within 3 to 6 business days.
Returns Policy
Monstees Custom Printing goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Monstees Custom Printing accepts returns and will refund the payment if and when customers are disappointed by Monstees Custom Printing merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing quality) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.
Colour Matching
Monstees Custom Printing strives to provide the best possible prints; however, we can not guarantee Pantone colour matching or exact colour matching with all designs. Colours may vary due to inks, design files, garment colours and fabrics.
Print Placement
While printing, we do our best to ensure designs are printed in consistent locations on all shirts in the run. However, small variations should be expected. All garments are sewn differently, and variations in each individual shirt may result in slightly varied placements.
A 0-7cm″ vertical allowance, and 0-2.5cm horizontal allowance, in the proofed location, is considered acceptable.
If the desired print location is near a seam or a collar, these variances may be more noticeable. Monstees Custom Printing will not be responsible for print location variances the allowances.
Garment Sizing
Please refer to the product page’s sizing chart for information and measurement guides.
The charts provided are of garments laid flat. Monstees Custom Printing follows industry practice on standard tolerances. Please allow 25mm tolerance/variation for AS Colour garments and up to 30mm for Sportage garments.
Ratings Captain
Limit of Monstees Custom Printing’s Responsibility
Monstees Custom Printing will be responsible for acting only on those instructions sent to Monstees Custom Printing that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Monstees Custom Printing is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Monstees Custom Printing is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit card company.
The information and materials contained in this Site, including text, graphics, links or other items, are provided “as is”, “as available”. Monstees Custom Printing does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.
In no event will Monstees Custom Printing be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Monstees Custom Printing, or representatives thereof, are advised of the possibility of such damages, losses or expenses.
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Indemnity
You agree to defend, indemnify and hold Monstees Custom Printing and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of Monstees Custom Printing’s Site and the Service, your violation of this Agreement, or your violation of any rights of another.
Governing Law
This Agreement shall be governed by the laws of the Commonwealth of Australia.
Privacy and Cookies
Effective Date: April 20, 2023
Monstees Custom Printing values the users of our website www.monstees.com.au (the “Website”). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information (“Personal Information”) that we collect when you use the Website and the services offered on the Website (“Monstees Custom Printing Services”). This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy.
If you have any questions or comments regarding this Privacy Policy, please contact us at sales@monstees.com.au.
Does Monstees Custom Printing Ever Make Changes to its Privacy Policy?
We may make changes to the Privacy Policy from time to time. We will notify you of any changes by sending you an email, posting a notice on the home page of the Website, or posting a notice in your account when you first login after we have made changes. If you receive notification of a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures. You may not be able to receive notices from us if your cookies are not set to accept and/or are disabled.
What Types of Information Does Monstees Custom Printing Collect?
Personal Information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information.
Non-Personal Information. We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address Non-Personal Information cannot be easily used to personally identify you.
How and When Does Monstees Custom Printing Collect This Information?
Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product sold through an affiliate, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, tax identification number, mailing address, email address, and other information that we request during the registration process, and any information that you provide to Monstees Custom Printing. If you sign up to receive a newsletter, we will collect your email address.
Communications With Us. If you communicate with us regarding the Website or the System, we will collect any information that you provide to us in any such communication.
Analytic and Reporting Technologies. Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website and the System are accessed. We also contract with several online partners to help manage, monitor and optimise our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.
How Does Monstees Custom Printing Use My Information?
Personal Information. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you create an Account, we will use the information that you provide us to communicate with you and pay you any commissions that you earn. Similarly, if you sign up to receive a Monstees Custom Printing newsletter, we will use the email address you provide to send you the newsletters.
Non-Personal Information. We use Non-Personal Information to track the use of the Website and the System and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.
When Will Monstees Custom Printing Disclose My Information to Third Parties?
Disclosure to Successors. We will not disclose Personal Information to any other company.
Disclosure to Unaffiliated Third Parties. We will not disclose your Personal Information to unaffiliated third parties.
Disclosure to Third Party Service Providers and Online Partners. We will not disclose your details to various third parties except Stripe, Square and PayPal who accepts our payments.
Disclosure to Affiliates. We do not disclose your details to any of our affiliates execept our couriers.
Disclosure of Non-Personal Information. We will not disclose Non-Personal Information either to any third party.
What About Cookies and Web Beacons?
A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the System, provide you with a more personalized user experience, and to allow you to login and begin use of the Website automatically when you visit the Website. A web beacon is an often-transparent graphic image, usually no larger than a 1×1 pixel that is placed on a web page or in an e-mail that is used to monitor the behaviour of the user visiting the Website or receiving the e-mail. Cookies and web beacons used by Monstees Custom Printing and our online partners are not linked to Personal Information. Some of our Shopkeepers may use cookies or web beacons on our Website. We have no access to or control over these cookies and web beacons. This Privacy Policy covers the use of cookies and web beacons by Monstees Custom Printing and our online partners only and does not cover the use of cookies or web beacons by any other third party.
Does Monstees Custom Printing Protect My Personal Information?
Personal Information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. We have in place strong methods to protect your information but we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
Website Content. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.
How Can I Review and Make Changes to My Personal Information?
You can obtain a copy of and request that we correct errors in your Personal Information by emailing us at sales@monstees.com.au. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use the Monstees Custom Printing Services, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact our Customer Service.
Tell-A-Friend
If you choose to use our referral service to tell a friend about the Website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Security
The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Does This Privacy Policy Apply When I Access Third Party Websites?
You may be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.
What About Children’s Privacy?
Under Thirteen. The Website and the System are intended for users aged 13 and older only. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13. Thirteen to Seventeen. Prospective users between the ages of 13 and 17 can only use the Website under their parent’s or legal guardian’s supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at sales@monstees.com.au
Can I Opt-Out From Receiving Communications From Monstees Custom Printing?
We provide you the opportunity to opt-out of having your Personal Information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@monstees.com.au. We also offer you an opportunity to opt-out of certain communications through the account management screen. If you need assistance you may contact us at sales@monstees.com.au. If we disclose your Personal Information to a third party in a manner that is not set forth in this Privacy Policy you will be notified so that you can make an informed choice about sharing your Personal Information with that third party.
