Shipping & Returns
Delivery ( Shipping )
Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must verify the contents specifying any anomalies in the delivery form.
In case of failure to collect the products by the deadline set by the carrier, the products will be returned to the Owner, who will refund the purchase price but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier company where arranged by the User or for delays in delivery attributable to it.
The user is obliged to return and products that are faulty for a Repair, Replacement or Refund unless explicitly authorised by the owner.
Returns for faulty items will be at the cost of the owner.
To organise a return, the user must create an RGA by using the form below.
Once approved, Monstees Custom Printing will send a pre-paid shipping label for the user to return the products. It is the users responsibility to make sure the products are packaged securely and fit for postage.
Products returned that are used, must be clean and hygienic to handle. Products that are returned contaminated will be charged a cleaning fee. If the cleaning fee equals or exceeds the value of the products, the user will be issued $0 refund and the products destroyed or shipped back at the users expense.